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Contacts and support

Content:

Company contacts

You can get in touch with the developer of Raise Data Recovery via this contact form or by e-mail: info@sysdevlabs.com.

Frequently asked questions

In this section, you can find answers to the most common questions about Raise Data Recovery. If you can’t find your question in the list below nor in the FAQ section of this website, or in case you're looking for more information related to the program, please don't hesitate to get in touch with the developer.

Does Raise Data Recovery modify any data on my storage?

No, it doesn’t. The software opens storages in the read-only mode and doesn’t modify any data on them, whether explicitly or implicitly.

Can I use Raise Data Recovery to restore any type of data?

Yes, you can use this program to recover any type of data stored on a supported type storage, provided it hasn't been damaged beyond retrieval. Nevertheless, please mind that the data to recover must be present on the storage. In other words, there is no way to get back the files that have been already overwritten with other data, whether by the system, a shredding tool, a low-level formatting, or as a result of any other operation. In addition, under certain circumstances, it might happen that the data in question hasn't even been written to the storage, for example, because of an unfinished writing procedure.

Can I use Raise Data Recovery to fix my drive?

Raise Data Recovery is a data recovery application. As it works in the read-only mode, it doesn’t repair the storage structure nor makes any other modifications to its content. By the way, we do not recommend using any kind of "disk repair" tool before you get all the required data recovered and saved to a secure location.

What quality of the data recovery result can I expect?

The sooner you stop using the affected storage, the higher are the chances that the data you are interested in remains on it and doesn't get overwritten with new information. In this context, the size of the lost files and the amount of free space on the storage may also impact the chances to get back your data.

Large files are more likely to be partially overwritten and when the storage is running out of space, the system tends to immediately use every vacant piece of the capacity to write new data.

Additionally, the quality of the recovery result may also depend on the file system of the storage, since different file systems store, access and delete data in a different way, providing more or fewer possibilities to recover lost information.

How do I find out the type of the file system of my storage?

If a file system is supported by Raise Data Recovery and hasn’t been severely damaged, the partition it is employed on will appear in the Logical volumes tab with the file system name mentioned in its description. For instance, "NTFS" indicates a partition with the NTFS file system.

Does Raise data Recovery support all file systems?

Please have a look at the list of supported file systems in the Software overview section. On the other hand, to check if the file system of your storage is compatible with Raise Data Recovery, you may open the trial version of the program and check if it has managed to detect it on the drive in question.

Raise Data Recovery doesn’t detect my external drive, what should I do?

First of all, press the "Refresh drives" button in the bottom left corner of the main screen to make the software update the list of connected devices. Then, please check the cables and the connectors, and in case of an external 3.5' drive, make sure it gets enough power. After that, try connecting your storage to a neighboring slot.

Then check if the operating system can recognize your device.

In Windows, right click the "Computer" shortcut and choose "Manage". Then go to "Storage" and select "Disk management". As an alternative, you may open the Run command window by pressing the Windows Key + R and type in the diskmgmt.msc command, and press Enter to open Disk Management. Then check if the drive in question is listed there.

In Linux and macOS, please use "Disk utility" from the system applications section for the same purpose.

Important: When you connect a drive based on another OS to a PC under Windows, the latter may send you an "activation" prompt. Please, decline it to prevent data loss.

My operating system detects an external drive, but Raise Data Recovery doesn't. What should I do in this case?

First, make sure that you run the software under the local administrator account. Yet, if the system detects other drives but the one in question, this may indicate some kind of drive corruption.

Raise Data Recovery doesn’t recognize my system drive under macOS. What should I do?

Check if you launch the software under the local administrator account. If you do, but macOS is still unable to detect the internal drive, please check if your Mac has a T2 or M1 security chip that prevents third-party programs from accessing the internal storage. If there is no security chip on your Mac, you may also try one of the following measures:

  • In case of macOS 10.13 High Sierra or later, disable the System Integrity Protection (SIP).

  • If it’s possible, take the drive out of the Mac and attach it to another computer as an external storage (for instance, using a hard drive enclosure).